Effective Date: 25th May, 2026
These Terms & Conditions govern your access to and use of Duxbank’s banking products, digital platforms, and related services.
By opening an account or using our services, you agree to these Terms.
1. ELIGIBILITY
To use our services, you must:
- Meet applicable age requirements
- Provide accurate and complete information
- Meet all KYC and identity verification requirements
- Comply with applicable laws and regulations
2. ACCOUNT OPENING
You agree to provide accurate and truthful information during account opening and throughout your relationship with Duxbank.
Duxbank reserves the right to approve, decline, suspend, or close any account in accordance with applicable laws.
3. CUSTOMER RESPONSIBILITIES
You are responsible for:
- Keeping login credentials confidential
- Updating your information when necessary
- Monitoring account activity
- Reporting unauthorized access immediately
- Ensuring lawful use of your account
4. DIGITAL BANKING SERVICES
Duxbank provides digital services including:
- Internet banking
- Mobile banking
- USSD banking
- ATM and POS services
Availability may be affected by maintenance, technical issues, or third-party service interruptions.
5. FEES AND CHARGES
Applicable fees, charges, and commissions may apply to certain services.
Duxbank will communicate applicable charges transparently and may revise them in accordance with regulations.
6. LOANS AND CREDIT SERVICES
Loan approval is subject to:
- Eligibility assessment
- Credit evaluation
- Documentation requirements
- Risk policies
Failure to repay loans may result in:
- Penalties
- Credit bureau reporting
- Legal recovery actions
7. TRANSACTION AUTHORIZATION
Instructions submitted through authorized channels may be treated as valid and binding.
Duxbank may rely on such instructions unless fraud or error is proven.
8. FRAUD PREVENTION
Duxbank reserves the right to:
- Delay or reject suspicious transactions
- Freeze accounts where fraud is suspected
- Request additional verification
9. LIMITATION OF LIABILITY
Duxbank shall not be liable for losses arising from:
- Customer negligence
- Third-party service failures
- Technical interruptions
- Unauthorized access caused by compromised credentials
- Events beyond reasonable control
10. INTELLECTUAL PROPERTY
All website content, branding, logos, and digital materials remain the property of Duxbank and may not be used without permission.
11. SERVICE MODIFICATIONS
We may modify, suspend, or discontinue any service at our discretion, subject to applicable notice requirements.
12. TERMINATION
Duxbank may suspend or terminate services where:
- Terms are violated
- Fraud is suspected
- Regulatory requirements demand action
Customers may also request account closure subject to settlement of obligations.
13. GOVERNING LAW
These terms are governed by the laws of the Federal Republic of Nigeria.
Disputes shall be subject to the jurisdiction of competent Nigerian courts.
14. CONTACT INFORMATION
Duxbank Microfinance Bank Limited
Plot 792B, Adetokunbo Ademola Crescent, Wuse II, Abuja, FCT
Email: [email protected]
Phone: +234 (0) 913 333 3720
