Effective Date: 25th May, 2026
Last Updated: 25th May, 2026
At Duxbank Microfinance Bank Limited (“Duxbank”, “we”, “our”, or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with our website, mobile applications, digital banking platforms, branches, and other banking services.
By using our services, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect and process the following categories of personal and financial information:
Personal Identification Information
- Full name
- Date of birth
- Gender
- National Identification Number (NIN)
- Bank Verification Number (BVN)
- Passport photograph
- Government-issued identification documents
- Residential and mailing address
Contact Information
- Email address
- Phone number
- Emergency contact details
Financial Information
- Bank account details
- Transaction history
- Income and employment details
- Credit and loan records
- Investment preferences
Digital and Technical Information
When you use our website or digital platforms, we may automatically collect:
- IP address
- Browser type
- Device information
- Login timestamps
- Location data (where permitted)
- Cookies and usage analytics
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Open and manage your accounts
- Process transactions and payments
- Assess loan applications and creditworthiness
- Deliver digital banking services
- Verify your identity and prevent fraud
- Improve our products and customer experience
- Comply with legal and regulatory obligations
- Communicate important account and service updates
- Provide marketing communications (where consent is given)
3. LEGAL BASIS FOR PROCESSING
We process your data based on:
- Your consent
- Contractual necessity
- Compliance with legal obligations
- Legitimate business interests
- Fraud prevention and security requirements
4. DATA SHARING AND DISCLOSURE
We may share your information with:
Regulatory Authorities
Including but not limited to:
- Central Bank of Nigeria (CBN)
- Nigeria Deposit Insurance Corporation (NDIC)
- Nigeria Data Protection Commission (NDPC)
- Anti-money laundering agencies
- Law enforcement bodies
Service Providers
Trusted third parties that help us operate our services, including:
- Payment processors
- Cloud hosting providers
- Identity verification providers
- Technology vendors
- Auditors and legal advisors
Credit Reporting Agencies
For credit assessment and reporting purposes.
We do not sell your personal information to third parties.
5. DATA SECURITY
We implement industry-standard technical and organizational safeguards to protect your information, including:
- Encryption of sensitive data
- Secure server infrastructure
- Firewalls and intrusion detection systems
- Multi-factor authentication
- Access control restrictions
- Regular security audits
While we strive to protect your data, no online system can be guaranteed to be completely secure.
6. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze traffic and user behavior
- Enhance security
You may manage cookie settings through your browser preferences.
7. DATA RETENTION
We retain personal information only for as long as necessary to:
- Fulfill banking services
- Meet regulatory obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on applicable laws and operational requirements.
8. YOUR PRIVACY RIGHTS
Subject to applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of certain data
- Withdraw consent
- Restrict processing
- Object to certain processing activities
- Request data portability
To exercise these rights, contact us using the details below.
9. THIRD-PARTY LINKS
Our website may contain links to external websites. Duxbank is not responsible for the privacy practices of third-party platforms.
10. CHILDREN’S PRIVACY
Certain products, such as the DUX Kiddies Account, may involve data related to minors, provided by parents or guardians. We process such data responsibly and only with appropriate authorization.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date.
12. CONTACT US
For privacy-related questions or requests, please contact:
Duxbank Microfinance Bank Limited
Head Office: Plot 792B, Adetokunbo Ademola Crescent, Wuse II, Abuja, FCT
Email: [email protected]
Phone: +234 (0) 913 333 3720
